CEC Agent-Multilingual

Description

Q-Sourcing Kenya Ltd
Muguga Oasis, Runda Street, Westlands. Nairobi, Kenya
+254 771 99 379 / +254 678 025 292
officekenya@qsourcing.com
www.qsourcing.com/kenya

WE ARE HIRING

CEC AGENT-MULTILINGUAL

On behalf of our client, we are looking for a competent, skilled, and experienced CEC Agent-Multilingual to work in Nairobi, Kenya

KEY DUTIES & RESPONSIBILITIES
- Lead & Customer Management
- Handle daily inbound and outbound leads and update responses on the leads tracker.
- Serve as the Country Champion for Rwanda, Madagascar, and French-speaking countries.
- Survey Management
- Prepare and submit quarterly progress reports highlighting activities, performance, and achievements.
- Attend monthly reporting meetings to provide updates and insights.

QUALIFICATIONS & EXPERIENCES
- Languages: Fluent in French, Kinyarwanda, and English (spoken and written).
- At least 1-2 years of experience in a call centre, customer service.
- Strong communication (verbal & written) and interpersonal skills.
- Proficiency in CRM tools for lead tracking and reporting.
- Must be highly skilled in Google Workspace tools (Docs, Sheets, and Presentations) for reporting, documentation, and collaboration.

APPLY NOW

VISIT: www.qsourcing.com/jobs-in-kenya
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED