Customer Service Officer

Description

SEYON SACCO
P.O BOX 1314-20200 KERICHO
info@setyonsacco.co.ke
Tel: 0723656494

3. Customer Service:
● Member Assistance: Provides excellent customer service, addressing member inquiries and resolving issues related to FOSA services.
● Product Promotion: Promotes Sacco products and services to members.

4. Staff Management:
● Training: Trains new cashiers on accounting procedures, company policies, and customer service standards.
● Performance Management: Evaluates the performance of cashiers and provides feedback.

5. Policy Implementation:
● Implements FOSA policies and procedures as directed by the Board.
● Account Opening: Opens new accounts for members.

EDUCATION AND PROFESSIONAL QUALIFICATIONS
1. Degree in business related course from a recognized university.
2. CPA part II qualification is often preferred.
3. 3 years’ experience working as a cashier/teller of which two years were in a Chief cashier position in a Sacco or a Bank.
4. Attention to detail and accuracy.
5. Proficiency in accounting software and Microsoft Office Suite, especially Excel.
6. Excellent communication and interpersonal skills.
7. A minimum of 2 years’ experience in a busy financial institution.
8. Sound knowledge of Sacco laws and regulations.
9. A person of integrity, team player with effective communication skills.
10. Excellent in analytical, interpersonal and team management skills.

HOW TO APPLY
If you meet the above qualifications and are passionate about delivering high quality financial services, send your cover letter and CV to info@setyonsacco.co.ke
Apply by 25th August, 2025

Setyon Sacco Limited is an equal opportunity employer.
Only shortlisted candidates will be contacted!