Reservations Agent

Description

Fred’s Ranch & Resort is a premier hospitality destination that aims at offering exceptional
hospitality experiences to our customers and a vibrant, supportive employee environment and
high value stakeholders through sustainable, intergenerational business practices.
Are you highly organized, guest-focused, and passionate about delivering exceptional service?
Fred's Ranch & Resort is looking for a Reservations Agent to join our Front Office team!
RESPONSIBILITIES:
 Handle all incoming calls, emails, and visitor correspondence professionally.
 Maintain a clean, well-supplied, and welcoming front desk and reception area.
 Greet guests warmly, answer inquiries, and assist with resort tours.
 Handle all incoming calls, emails, and visitor correspondence professionally.
 Keep accurate records of guest requests, communications, and bookings.
 Manage incoming and outgoing mail, packages, and guest communications.
 Create Banquet Event Orders (BEOs) and event checklists for groups and liaise with
relevant departments.
 Maintain an updated client database and ensure regular communication about events
and feedback.
 Compile guest feedback and relay insights for service improvement.
 Prepare timely quotations, record bookings accurately, and follow up on deposits.
REQUIREMENTS:
 Diploma or Degree in a relevant field.
 Proficiency in Microsoft Office applications.
 Minimum 2 years of experience as a reservations agent in hospitality industry.
 Previous experience in front office administration or a similar role.
YOUR QUALITIES:
 Excellent interpersonal and communication skills.
 Strong problem-solving, critical thinking and organizational abilities.
 Ability to prioritize tasks, work efficiently with limited supervision, and perform well
under pressure.
 A collaborative team player with a focus on customer satisfaction.
WHAT WE OFFER
 Competitive salary (commensurate with experience).
 A supportive work environment that encourages teamwork.
 Opportunities for skills development and career growth.
HOW TO APPLY
Send your PDF CV to recruitment@fredsranch.co.ke by 24th August 2025.
Only shortlisted candidates will be contacted. Fred’s Ranch & Resort is an equal opportunity
employer and encourages all applicants from all qualified individuals.