Manager, Patient Experience
FulltimePosted: 2025-08-17 08:24:25
Description
WE ARE HIRING
Manager, Patient Experience
Bliss Healthcare is Kenya’s leading integrated outpatient network, delivering accessible, affordable, and quality care through medical centres in 37 counties, serving over 2M patients annually.
Join Bliss Healthcare to shape patient care in Kenya. As Manager, Patient Experience, you’ll lead service innovations, champion patient voices, and drive excellence nationwide.
Key Responsibilities
As the Manager, Patient Experience, you will:
• Lead the development and implementation of patient experience strategies across all Bliss Healthcare centres.
• Drive service quality improvement initiatives to enhance patient satisfaction and loyalty.
Qualifications, Experience, Skills & Competencies
• Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).
• At least 3 years’ previous experience in PX/CX lead role.
• Previous experience working in healthcare or hospitality would be an added advantage.
• Customer/Patient Experience Certification (Local/International) would be an added advantage.
• Strong leadership, interpersonal, and communication skills.
• Proven ability to design and implement service improvement strategies.
• Passion for delivering compassionate, patient-centred care.
How to Apply
Send your CV and a cover letter to recruitment@blisshealthcare.co.ke with the subject line “Manager, Patient Experience – Bliss Healthcare” by Wednesday, 20th August 2025.
Contact us: 0730 704 000
info@blisshealthcare.co.ke www.blissmedicalcentre.com
