Manager, Patient Experience

Description

WE ARE HIRING

• Champion patient rights, feedback, and communication, ensuring every patient interaction is handled with professionalism and empathy.
• Oversee the resolution of complaints and compliments, ensuring a timely, fair, and empathetic process.
• Train and guide staff to deliver exceptional service standards at every touchpoint.
• Monitor and report on patient experience performance metrics and recommend actionable improvements.

Qualifications, Experience, Skills & Competencies
• Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).
• At least 3 years’ previous experience in PX/CX lead role.
• Previous experience working in healthcare or hospitality would be an added advantage.
• Customer/Patient Experience Certification (Local/International) would be an added advantage.
• Strong leadership, interpersonal, and communication skills.
• Proven ability to design and implement service improvement strategies.
• Passion for delivering compassionate, patient-centred care.

How to Apply
Send your CV and a cover letter to recruitment@blisshealthcare.co.ke with the subject line “Manager, Patient Experience – Bliss Healthcare” by Wednesday, 20th August 2025.

Contact us: 0730 704 000
info@blisshealthcare.co.ke
www.blissmedicalcentre.com