Manager, Patient Experience

Description

WE ARE HIRING

· Champion patient rights, feedback, and communication, ensuring every patient interaction is handled with professionalism and empathy.
· Oversee the resolution of complaints and compliments, ensuring a timely, fair, and empathetic process.
· Train and guide staff to deliver exceptional service standards at every touchpoint.
· Monitor and report on patient experience performance metrics and recommend actionable improvements.

Qualifications, Experience, Skills & Competencies
· Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).
· At least 3 years’ previous experience in PX/CX lead role.
· Previous experience working in healthcare or hospitality would be an added advantage.
· Customer/Patient Experience Certification (Local/International) would be an added advantage.
· Strong leadership, interpersonal, and communication skills.
· Proven ability to design and implement service improvement strategies.
· Passion for delivering compassionate, patient-centred care.

How to Apply
Send your CV and a cover letter to recruitment@blisshealthcare.co.ke with the subject line “Manager, Patient Experience – Bliss Healthcare” by Wednesday, 20th August 2025.

Contact us: 0730 704 000
info@blisshealthcare.co.ke
www.blissmedicalcentre.com