Receptionist

Description

Job Re-Advert – Receptionist

Job Title: Receptionist (1 Position) Probation Period: 3 Months
Location: ICEA Premier Clinic - Nairobi No. of Direct Reports:
Reporting to: Centre Manager

MSI Reproductive Choices Kenya is an NGO registered in Kenya as a local implementing partner of MSI Reproductive Choices, a UK charity. We deliver quality sexual and reproductive healthcare, family planning, and other women’s health services to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

We are looking forward to hiring a receptionist will be responsible for handling the front office, and accounting roles at the centers. The holder of this role will be reporting to the Center Manager.

It is the responsibility of this role is to further our goal of MAKING CHOICE POSSIBLE for every Kenyan.

The post holder commits to and is held accountable to MSI Reproductive Choices core values:
mission driven Client centred Accountable Courageous Resilient Inclusive

Front Office Responsibilities
· Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Preparation insurance claims for submission and maintenance of relationships with third party payers.
· Answering, screening and forwarding incoming calls.
· Receiving and sorting daily mail.
· Listening to client complaints and escalating promptly to the Centre Manager
· Maintains and documents petty cash usage under the supervision of the centre manager.
· Documents actions by completing forms, reports, logs, and records as required.
· Protects organizations values by keeping patient information confidential.
· Maintains workflow by following standard operating procedures and policies.
· Maintains work operations by following standard operating procedures and policies.
· To-courte data entry and clerical tasks.
· Maintain the front office area orderly and clean.
· Screening for unstable clients at the reception area and prioritizing them.

Accounts Responsibilities
· Register client details accurately and systematically in SMART, SLADE and LCT systems
· Accurate and systematic registration of clients’ details into the electronic health records systems.