Customer Service Staff

Description

UR HOME INTERNATIONAL (KENYA) LIMITED
GILBI BUSINESS PARK
ATHI RIVER
MOMBASA ROAD
P. O. Box: 44213 - 00100
Tel: 0772067822
Email: urhomeintelenkenyaltd@gmail.com

CUSTOMER SERVICE STAFF

Overall Purpose
We are looking for a Customer Service Staff to be responsible for coordinating and supporting warehouse operations through accurate data entry, documentation, and communication with internal teams and external stakeholders.

Location: Athiriver – Mombasa Road

Key Responsibilities
Inventory & Warehouse Administration
• Update inbound and outbound raw materials in the company's system, and maintain accurate and up-to-date inventory records.
• Prepare daily, weekly, and monthly stock sheets.
• Support warehouse processes, including, receiving raw materials, issuing raw materials to factories, receiving finished goods from factories, issuing finished goods to customers, etc.

Procurement & Documentation
• Prepare purchase orders in accordance with company policies.
• Receive, verify, and upload supplier invoices and credit notes into the company system for payment processing.
• Maintain organized filing systems for all documents, including delivery notes, purchase orders, and supplier invoices.

Customer Service & Communication
• Serve as a liaison between the warehouse, procurement team, suppliers, factories, and customers.
• Provide timely updates on stock availability, delivery schedules, and order status.
• Assist with resolving discrepancies related to stock, delivery, or documentation.

System & Reporting
• Ensure accuracy and completeness of all data entered into the company’s ERP or inventory system.
• Generate reports as required for management review.
• Support continuous improvement of warehouse and inventory processes.

Qualifications & Skills
• Diploma or certificate in Supply Chain Management, Business Administration, or related field
• At least 1 year’s experience in warehouse administration or inventory control.
• Strong computer literacy, especially in ERP systems and Microsoft Excel.
• Excellent organizational skills and attention to detail.
• Strong communication and problem-solving abilities.
• Ability to work in a warehouse environment and collaborate with cross-functional teams.

How to Apply
Interested candidates are invited to submit their CV stating the position applied for as the subject, to urhomefactory@gmail.com by 30th November 2025