GUEST RELATIONS SUPERVISOR

Description

Stellar HR Solutions

We are Hiring!

GUEST RELATIONS SUPERVISOR

Location: Meru-Mwea Road

✔ Welcome and engage guests to ensure an outstanding resort experience.

✔ Handle guest inquiries requests, and complaints promptly and professionally.

✔ Coordinate with departments to meet and exceed guest expectations.

✔ Train and supervise guest relations staff.

✔ Maintain guest feedback systems and follow up on service improvements.

✔ Create and oversee personalized guest service plans to build loyalty and repeat business.