Customer Relationship Manager

Description

EMPLOYMENT OPPORTUNITY
CUSTOMER RELATIONSHIP MANAGER

Job Purpose
Building and maintaining profitable relationships with key customers. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales and also growing business by looking for new businesses.

Working relations Key responsibilities Key Skills
Internal Clients -Develop and implement branding strategy. - Impeccable integrity
- General manager -Formulate and spearhead cutting edge ideas to - Strong negotiation skills
- Heads of departments enhance brand visibility/awareness and onboard -Excellent interpersonal and communication skills
- Sectional heads new customers - Assertive team building, and leadership skills
- Front Office Assistants -Develop new business relationships and revenue - CRM Systems proficiency
- Account Managers streams - Good organizational skills.
- Reservation officers -Oversee timely response to Requests For - Effective people management and motivational skills
Quotations and compilation of tenders - Attention to details
-External -Develop and implement business development
- clients strategies and marketing campaigns
-Conduct market research to determine market
requirements for existing and potential clients
-Identify opportunities for diversification and
geographical expansion.
- Actively and effectively manage the sales
process
-Manage call center agents and ensure quality
service delivery.
-Manage reservations team and account
managers to ensure excellent customer
service delivery.
-Any other duties as assigned by the
superiors

Experience
-Atleast 4 years of supervisory experience

Salary
90,000 gross

Qualifications
-Bachelor's degree in Marketing or Business administration with a bias in marketing, Public relations or any other business related field
-Post graduate diploma in any business field

Location
Nairobi

Date Posted
8/5/2025

Deadline
8/12/2025

Position
1

How to Apply
Interested and qualified candidates are advised to send applications to: recruitment@kenatco.co.ke

N/B: Late applications will not be considered. Only shortlisted candidates will be contacted.